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Customer Service

Ordering

Placing an order
Ordering online with Marimekko is as easy as 1, 2, 3. First, browse through our selection of exciting items and choose the item(s) you want to purchase. Then, add the item to your shopping cart by changing the quantity from zero to the number you would like to purchase, and continue shopping or proceed to check out. That's it! It's that easy.

When can I expect my order?
Orders process quickly and can enter the shipping process within minutes. We strive to ship all orders within 1 business day; however that varies daily according to order volume. Please allow for up to 3-5 days for shipment of your package, once it has processed. 

Canceling my order
After you click "Place Order," you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service Representative at 1-888-246-6665. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. Please note that orders for cut fabric cannot be canceled.

Sales tax
Marimekko is required by law to charge appropriate sales tax for orders with ship-to addresses within the states of New York, South Carolina, Massachusetts.

Security

 Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Marimekko. If you are not satisfied with an item that you have purchased, you may return the item within 30 days for a full refund of the purchase price, minus shipping, handling or other charges.

Products may be returned within 30 days of receipt of the items. All items must be in original condition and in their original packaging. 

Laundered items will not be accepted.

Marimekko children’s swimwear must be returned in its original condition
and with all tags attached.

Please order carefully. Cut fabric cannot be returned and is FINAL SALE.

Price Adjustments
Marimekko will gladly refund a price adjustment purchased at full price within 7 days of the date on your receipt. Items purchased at marked down prices will not be eligible for additional adjustments.

Create a return request here.

Each package requires a Return Authorization Number (RMA).  After request for an RMA has been submitted, you will receive an email with the RMA number and the address where the returns are to be sent.

All packages received by Marimekko/Revman International without a Return Authorization Number will not be accepted.

If you receive a damaged or incomplete order, please contact Customer Service at 1-888-246-6665.

Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions
Click on the “Easy Returns” at the top-left corner of the webpage and complete the form.

Here are the basic steps:
• Enter your order number and email associated with your order umber, and hit tab.
• Your order information will auto-populate into the fields
• Click on the order that contains the item you need to return.
• Click on the items you are returning and select the reason for the return.
• Once the form has been completed and submitted, you will receive an email with your RMA number and where to send the return.
• We cannot accept C.O.D. deliveries.
• Insure package for proper protection.

For your protection, we recommend that you use UPS Ground for your return.
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

* Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.

Shipping

We currently offer two shipping options, Standard Shipping and UPS 2nd Day Air, within the United States. With Standard Shipping, most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.

Shipping outside the United States
We are sorry, but we cannot deliver outside the United States. 

Shipping to a P.O. Box and Military Addresses
We are sorry, but we cannot deliver to a PO box or military address. Please provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.

Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site. Marimekko operates 8am to 5pm Eastern Standard Time Monday through Friday. We strive to ship all orders within 1 business day; however that varies daily according to order volume. Please allow for up to 3-5 days for order processing before your order ships.

If your order appears late, remember:
• Credit card approval must be received prior to processing.

Order status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Please log in to check your Order Status.


Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
• The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
• The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
• Marimekko operates 8am to 5pm Eastern Standard Time, Monday through Friday. We strive to ship all orders within 1 business day; however that varies daily according to order volume. Please allow for up to 3-5 days for order processing before your order ships.
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.

About Marimekko

Dream. Share. Inspire. Play. Live. Marimekko is a Finnish company that designs textiles, fashion, and household goods with a unique point-of-view. In fact, everything we do, make, and create strives to inspire imagination and self-expression in people everywhere. The celebrated, Finnish entrepreneur Armi Raita founded Marimekko in 1951 with a singular vision: create fresh designs that never go out of style. In the 1960s and 70s, Marimekko exploded into a visionary design house that helped revolutionize modern design by giving the world some its most iconic textile patterns. This dedication to creativity continues to thrive today, as we pioneer good design and good times into homes everywhere.